Website Terms and Conditions
Last Updated: 03/06/2025

​

Introduction:

These Website Standard Terms and Conditions ("Terms") govern your use of this website, including all pages within it (collectively, the "Website"). By accessing or using this Website, you accept these Terms in full. If you do not agree with any part of these Terms, you must not use this Website.

​

This Website is intended for use by individuals 18 years of age or older. If you are under 18, you are prohibited from using this Website.

Intellectual Property Rights Except for content you own and have chosen to display, all intellectual property rights and material contained in this Website are owned by Nova Custom Technologies Inc. and/or its licensors. You are granted a limited license only for the purpose of viewing the material on this Website, subject to the restrictions set forth in these Terms.

​

Restrictions:

You are expressly restricted from:

• Republishing Website material in any media.

• Selling, sublicensing, or otherwise commercializing Website material.

• Publicly performing or displaying any Website material.

• Using this Website in any manner that is harmful or disruptive.

• Using this Website contrary to applicable laws or regulations.

• Engaging in data mining, data harvesting, or any other similar activity.

• Using this Website for advertising or marketing purposes.

 

Certain areas of this Website may be restricted from access at Nova Custom Technologies Inc.’s sole discretion. Any user credentials (such as login details) must be kept confidential.

 

Your Content:

​

By displaying any content on this Website ("Your Content"), you grant Nova Custom Technologies Inc. a non-exclusive, worldwide, irrevocable, royalty-free, sublicensable license to use, reproduce, adapt, publish, translate, and distribute it in any media. Your Content must be your own and must not infringe on any third-party rights. Nova Custom Technologies Inc. reserves the right to remove any of Your

Content at its discretion without notice.

No Warranties
This Website is provided "as is," without any warranties, express or implied. Nova Custom Technologies Inc. makes no representations regarding the accuracy, reliability, or availability of the Website.

 

Limitation of Liability:

 

In no event shall Nova Custom Technologies Inc. or its officers, directors, or employees be liable for any damages arising from your use of this Website, whether under contract, tort, or otherwise. This includes indirect, consequential, or special damages.

Indemnification
You agree to indemnify and hold harmless Nova Custom Technologies Inc. from any claims, liabilities, costs, damages, or expenses arising from your breach of these Terms.

​

Severability:

​

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in effect.

 

Changes to Terms
Nova Custom Technologies Inc. may update these Terms at any time. By continuing to use the Website, you accept any modifications.

​

Governing Law:

​

These Terms are governed by the laws of the State of North Carolina. Any disputes shall be resolved in the state or federal courts located in North Carolina.

​

Privacy Notice

 

Information Collection, Use, and Sharing:

Nova Custom Technologies Inc. is the sole owner of the information collected on this Website. We collect information that you voluntarily provide via email, forms, or direct contact. We will not sell or rent this information.

We use your information to respond to your inquiries and fulfill your requests (e.g., order shipments). We do not share your information with third parties except as necessary (e.g., payment processing, shipping).

 

Your Access to and Control Over Information:

 

You can:

• Request to see what data we have about you.

• Request corrections to your data.

• Ask us to delete your data.

• Express concerns about our use of your data.

​

To make any of these requests, contact us at 833-687-8324 or via email.

​

Security Measures:

​

We take precautions to protect your information. Sensitive data (e.g., credit card details) is encrypted and securely transmitted. Only authorized employees have access to personally identifiable information, which is stored in a secure environment.

 

HIPAA Compliance:

 

Nova Custom Technologies Inc. complies with the Health Insurance Portability and Accountability Act (HIPAA). Any personal health information (PHI) you provide, including insurance details, is encrypted and securely stored. We use this information solely for verifying hearing aid benefits and related services. We will not share your PHI without your explicit consent, except as required by law.

Insurance Information

 

By submitting your insurance details through our Website, you authorize Nova Custom Technologies Inc. to use this information for benefit verification purposes. Submission does not guarantee coverage or approval of any claim. You acknowledge that it is your responsibility to confirm benefits with your insurance provider.

​

Electronic Signature Consent:

​

Nova Custom Technologies Inc. offers the ability to sign documents electronically in a legally binding manner. By opting in, you consent to the use of your electronic signature for necessary agreements, authorizations, and transactions related to hearing aid sales and services. You may opt out at any time and request paper copies of any documents.

​

Cookies:

​

We use cookies to enhance your experience on our Website. You can disable cookies in your browser settings. Some business partners (e.g., advertisers) may also use cookies, over which we have no control.

 

Third-Party Sharing:

 

We may share aggregated demographic information with partners and advertisers. We use third-party services for order fulfillment and payment processing, but they do not retain, share, or use personal data for secondary purposes.

 

Data Retention & Deletion:

 

We retain your personal and health information only as long as necessary for the purposes outlined in this policy. You may request data deletion at any time, subject to legal and regulatory requirements.

 

External Links:

 

Our Website may contain links to third-party sites. We are not responsible for their privacy practices and encourage users to review their privacy policies.

 

Surveys & Contests:

 

Participation in surveys or contests is voluntary. Information collected (such as contact details) is used solely for administering the survey or contest and improving the user experience.

​

Accessibility Compliance:

​

Nova Custom Technologies Inc. is committed to ensuring digital accessibility for individuals with disabilities. We strive to make our Website and services accessible to all users, including those with visual, hearing, motor, and cognitive impairments. If you experience any accessibility issues while using our Website, please contact us at 833-687-8324 or via email so we can assist you and improve our accessibility efforts.

​

Telehealth Services:

 

Our Website may facilitate remote consultations and telehealth services related to hearing aid sales and support. By using these services, you acknowledge that telehealth consultations are not a replacement for in-person medical evaluations. You agree to provide accurate information and understand that our telehealth services comply with all applicable regulations, including HIPAA and state telehealth laws.

 

Refunds and Returns:

​

Refunds are accepted for any reason within 30 days of the date of delivery, provided that the hearing aids and accessories are returned undamaged within the 30-day trial period. Refunds will be processed upon receipt and inspection of the returned items. Shipping costs may not be refundable unless required by law.

​

User Responsibilities:

​

By using this Website, you agree to:

• Provide accurate and complete information when submitting orders, insurance details, or engaging in telehealth services.

• Use this Website and its services in compliance with all applicable laws and these Terms.

• Keep your login credentials and personal data secure.

• Notify us immediately if you suspect unauthorized access to your account or personal information.

Failure to comply with these responsibilities may result in restricted access to the Website or termination of services.

 

Data Retention Policy:

 

We securely store user data, including health-related information, for a minimum of 30 years, in compliance with HIPAA and other applicable regulations. This ensures that patient records remain accessible for necessary legal, medical, and operational purposes.

 

Compliance with State and Federal Laws:

 

Nova Custom Technologies Inc. complies with all applicable state and federal laws, including but not limited to HIPAA, FDA regulations, FTC guidelines, and state-specific hearing aid dispensing laws. We continuously update our policies to align with legal and regulatory requirements.

 

Dispute Resolution & Arbitration:

​

Any dispute, claim, or controversy arising out of or relating to the use of this Website, its services, or these Terms and Conditions shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall take place in the state of North Carolina, and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction. By using this Website, you waive your right to participate in a class-action lawsuit or class-wide arbitration.

​

Limitation on Medical Advice:

 

The information provided on this Website, including but not limited to telehealth consultations, is for general informational purposes only and should not be construed as medical advice. Nova Custom Technologies Inc. does not provide medical diagnoses, treatments, or prescriptions. We strongly recommend that individuals consult with a licensed healthcare provider for any medical concerns. Use of this Website and its services does not establish a doctor-patient relationship.

​

Order Processing & Shipping Policy:

​

Orders are typically processed within [insert timeframe] business days and shipped via [carrier name]. Shipping times may vary depending on location and availability. While we strive to ensure timely delivery, Nova Custom Technologies Inc. is not responsible for shipping delays caused by carriers, weather conditions, or other unforeseen circumstances. Customers will receive tracking information once an order has shipped. If an order is lost or damaged during transit, please contact customer service at [insert contact information] within [insert timeframe] to report the issue.

​

Fraud Prevention & Insurance Verification Disclaimer:

 

Nova Custom Technologies Inc. provides insurance verification as a courtesy to customers. However, insurance benefits are determined solely by the insurance provider, and we cannot guarantee coverage, reimbursement, or eligibility. Customers are responsible for understanding their insurance policy and any out-of-pocket costs. Submitting false information or fraudulent insurance claims is strictly prohibited and may result in legal action.

​

Accessibility Policy for Physical Locations:

 

Nova Custom Technologies Inc. is committed to ensuring accessibility for all customers. Our physical locations comply with the Americans with Disabilities Act (ADA), and we strive to provide accommodations for individuals with disabilities. If you require assistance during an in-person visit, please contact our customer service team at [insert contact information] in advance.

​

Customer Support & Complaints Handling:

​

If you have any concerns, complaints, or need assistance, our customer support team is available to help. You may reach us at 833-687-8324 or via email at contact@novacustomtech.com. Complaints will be reviewed and addressed in a timely manner. If a resolution cannot be reached, disputes will be subject to the arbitration clause outlined in these Terms and Conditions.

​

If you believe we are not adhering to this policy, please contact us immediately at 833-687-8324 or via email.